SHIPPING & RETURNS

SHIPPING POLICY

At Wet-N-Wipe, we’re here to keep things clean — not just your bum, but also your buying experience. That means fast shipping, clear policies, and customer care that doesn’t stink.

🌏 Australia-Wide Shipping

We pack and dispatch your orders from our Sydney hub with love (and hygiene gloves).

📦 Processing Time:

Orders ship within 1–2 business days of payment.
Busy period? Give us a cheeky extra day or two.

🛻 Estimated Delivery Times:

📍 Location⏱️ Timeframe

Metro (Sydney, Melbourne, Brisbane) 2–5 business days

Regional & Rural Areas 5–10 business days

Remote Aussie Outback Up to 14 business days

All orders come with tracking, because nobody likes a missing bum cleaner.

💸 Shipping Rates:

Standard Shipping: $7.95 flat — FREE when you spend over $49
Express Post: $12.95 (when available)

RETURNS & EXCHANGE POLICY

Not what you expected? We’ve got your backside covered.

✅ You’re eligible for a return if:

Your item arrives damaged, faulty, or incorrect
You’re trying us for the first time and not vibing with the foam

Just get in touch within 30 days of receiving your order.

🚫 Sorry, we can’t refund:

Used or opened products (unless faulty)
Change-of-mind for non-first-time customers
Items returned after 30 days

📨 How to Request a Return:

Email us at support@wetnwipe.com.au
Include your order number, a short note, and photos if needed
We’ll guide you through it — no drama
Refunds are processed within 5–7 business days of receiving your return

🔁 Need a Replacement?

We’ll rush a free replacement if your order’s faulty or damaged. That’s our quality promise.

🌿 Country Friendly. Customer First.

We deliver to all Aussie addresses — even the dusty ones. If you’re in a remote area, we’ll go the extra mile (literally) to make sure you don’t miss out on freshness.

Questions?
We’re just a message away. Email feedback@wetnwipe.com.au — we’re real people, and yes, we’ve heard every bum joke in the book.